Last updated: 26 October 2026
Making a request
Send cancellation or amendment requests in writing to [email protected], including your booking reference, traveller name and service date. Obtain acknowledgement; receipt time determines rights and charges where required by law.
Applicable conditions
Package travel rules differ from rules for standalone hotels, flights, transport and day trips. Service-specific conditions must be supplied before confirmation, identifying permitted charges, deadlines and inclusions. Goods-return wording or a “non-refundable” label cannot remove mandatory consumer rights.
Package travel
Where Turkish package travel legislation applies, its cancellation, exceptional-circumstance, significant-change and organiser-cancellation provisions apply. The regulation contains rules on notice at least thirty days before departure, permitted deductions and a fourteen-day refund period for the circumstances it covers. The applicable rule depends on the actual booking and circumstances, not merely a product title.
Amounts and processing
We explain the amount due, any lawful deduction and relevant supporting records. Due refunds must be processed within the applicable statutory period using an appropriate agreed method. Bank/payment-provider posting times do not remove statutory duties. Changes of dates or itineraries require written acceptance and confirmation.
Complaints and reference
Send relevant documents if you dispute an amount or service. Access to competent consumer authorities remains available. Refer to the Turkish Ministry of Trade’s package travel regulation.
